Fortunica Casino terms and conditions
This page sums up the key rules Fortunica Casino publishes for its players, so you know exactly where you stand before you spin a single reel. The operator’s own document remains the authoritative text, and everything below is drawn directly from it.
What do you agree to at Fortunica?
By using Fortunica, you accept its terms and confirm you meet the legal age requirement. The site is not intended for anyone under 18, or under the gambling age required in your place of residence, whichever is higher.
The operator behind Fortunica is Promotech B.V., an online gambling company established and authorised under the laws of Curacao, holding licence number OGL/2024/611/0233 issued by the CGA.
By agreeing to the terms, you also authorise Fortunica to carry out any verification checks it — or third parties, including regulatory bodies — may require to confirm your identity and contact details.
What are the account rules?
Fortunica runs a strict one-account policy. All bonuses are limited to a single player per: More on this: Fortunica promo code.
- IP address and computer device
- Family and residential address
- Telephone number
- Credit or debit card and/or electronic wallet
- Email address and shared computer networks
Break that rule and the operator can suspend or close your account. The same applies if you fail to supply identity documents when asked — the company reserves the right to request satisfactory proof of identity at any time, and failure to provide it may result in account suspension.
How do the bonus rules work?
Fortunica treats bonus abuse as a material breach of its terms. If the operator decides a player is using a bonus or promotional offer purely to secure a positive result through known safe-wagering methods, that player is immediately deprived of both real and bonus balances and may be blocked from further play.
Prohibited activities include:
- Providing information to third parties
- Exploiting bugs, loopholes or errors in the software
- Using automated players or any unfair advantage or influence
For the full picture of current offers and their individual conditions, have a look at the dedicated page: Fortunica bonuses and promotions.
How do deposits, withdrawals and verification work?
Verification — also known as due diligence — kicks in under specific circumstances at Fortunica:
- Your total transaction volume reaches or exceeds €2,000
- Risk analysis flags you as a heightened AML/CFT risk
- Your behaviour suggests potential policy violations
- The operator deems verification necessary for another reason
To complete verification, you may need to submit:
- A valid government-issued identification document (passport or ID card)
- A photo of the payment card used for transactions — only the first 6 and last 4 digits visible, with your name showing
- A selfie holding your ID and, where required, handwritten confirmation details such as your email, the date and a verification code
- Proof of address
For large deposits, Fortunica may also request Source of Funds documentation — additional information and documents showing you have sufficient funds to support your gambling activity.
These checks exist to prevent money laundering, terrorist financing, violations of AML/CFT regulations, and any fraudulent, collusive or otherwise illicit activity.
How are complaints and disputes handled?
You can lodge a complaint through Fortunica’s official support channels. Live chat is available 24/7 directly on the website. To get your issue resolved quickly, include:
- Your account username and registered email address
- The specific details of the complaint — date, time, game title and transaction information
For sports betting, claims regarding live bets must be submitted within 24 hours of the start of an event.
If you’re unhappy with the final decision, or your complaint remains unresolved after 14 business days, you have the right to escalate the dispute to an external independent body. The decision of the designated ADR body or regulatory authority is binding on both parties.
As for the legal framework: the terms are governed by and interpreted in accordance with the laws of Curacao. Players irrevocably submit to the exclusive jurisdiction of the courts of Curacao for any disputes connected with the creation, validity, interpretation or performance of the terms.
If you’d like to know how the operator handles your personal data, or what safer-play tools exist, these pages cover it: Fortunica privacy policy and Fortunica responsible gambling.
That covers the essential ground rules. If you’re comfortable with them, head back to the main page and carry on exploring.
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