Fortunica Casino privacy policy
This page summarises the privacy rules Fortunica publishes for its players, and the operator’s own document on its website remains the authoritative text. If you play at Fortunica Casino from the United Kingdom, it is worth knowing exactly what the operator collects about you, why it does so, and what you can ask it to do with that data.
What information does Fortunica collect?
Fortunica collects personal data both when you hand it over directly and as you use the website. The operator’s privacy policy lists the full set, which covers identity, contact and gameplay data.
Personal data collected during registration and contact
When you communicate with Fortunica through the website interface or via the available contact details, you provide your contact details, your name and all the information you share during that communication. The operator’s full list of collected data includes:
- Contact details (postal address, email address, phone number)
- Name, gender and birth date
- Username and Skype account
- Communication history, including audio calls
- Coupons activated and newsletter consent data
- Referral data and bets data
- Identification document copy or photo
- Payment instrument photo
- Photo
Payment information handling
Fortunica may collect a photo of your payment instrument, for example when you verify a card. The operator states that payment operations are carried out entirely through the secure server of the payment gateway, so your card details travel through the gateway rather than being handled openly by the casino site.
How does Fortunica use your information?
Fortunica ties each use of your data to a stated purpose and legal basis. The operator publishes a purpose-by-purpose breakdown, and the main goals are practical: running your account, keeping the site safe and staying on the right side of the law.
Account management and verification
The operator uses your data to create your account and provide its services. It also conducts verification for anti-money laundering and counter-terrorist financing compliance, which is why it may ask for an identification document copy or photo.
Site security and fair play
Fortunica processes data to administer and protect the website from cyberattacks (including DDoS attacks) and to diagnose problems with the website or the server. It also uses data to prevent fraud, cheating and violations of its Terms and Conditions, and to prevent use of the website by children.
Marketing communications
Newsletter consent data appears on the operator’s collected-data list, which means Fortunica only sends you marketing where consent applies. Because this processing rests on consent, you can withdraw it at any time — more on that in the rights section below.
How does Fortunica protect and store your data?
Fortunica applies technical security measures and keeps account data for a defined period after you leave. The operator also works with a range of third parties who may process data on its behalf.
Encryption and security measures
The website uses SSL encryption that ensures the confidentiality of your information during data transmission. Payment operations run entirely through the secure server of the payment gateway.
Data retention period
For users who hold an account on the website, Fortunica keeps data for 6 (six) years starting from the date you closed your account and the contract between you and the operator ended.
Who receives your data
The website and its services are maintained by a large number of people who may be employed by the company, its affiliated companies, subcontractors and other establishments. The operator’s list of data recipients includes:
- Subcontractors and affiliated companies
- Hosting service providers
- Marketing service providers
- IT services and security services providers
- Customer support software service providers
- Payment service providers
- KYC, anti-fraud and anti-money laundering services providers
- Games providers
- Audit and legal service providers
Because the company does business globally, your data may be transferred to so-called “third countries” within the meaning of the GDPR. Fortunica states it relies on recognised transfer methods for this, including transfers to countries covered by a European Commission adequacy decision.
What rights do you have over your data?
Fortunica’s privacy policy grants you the standard set of GDPR rights, and you can exercise them by contacting the operator. The list covers access, correction, deletion and more.
- Right to withdraw consent — if you previously consented under Article 6(1)(a) of the GDPR, you can withdraw that consent at any time
- Right of access — you can ask what data the operator holds about you
- Right to rectification — you can have inaccurate data corrected
- Right to erasure — the “right to be forgotten”
- Right to object to processing
- Right to restriction of processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
If you have any questions about the privacy policy or want to exercise a right, you can contact Fortunica’s Data Protection Officer at privacy@fortunica.casino.
How does Fortunica use cookies and tracking?
Fortunica warns that cookies may collect data falling within the definition of “personal data”. The operator points players to its separate cookie policy for full detail on how cookies are used, so that document is the place to check before you tweak your browser settings.
For the wider rules that sit alongside this policy, these pages are worth a read:
- Fortunica terms and conditions
- Responsible gambling at Fortunica
Knowing how your data is handled makes every session a bit more relaxed. If anything here raises a question, the operator’s Data Protection Officer is the right first stop — and the full privacy policy on the Fortunica website always has the final word.
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